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RETURNS

 

If you are not 100% satisfied with your purchase, we will accept returns of unworn, unused merchandise for up to 7 days from purchase for a full refund or exchange. Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment. (T&C apply)

TERMS AND CONDITIONS

  • We appreciate your trust in choosing our products, and we want to ensure a seamless experience for your purchases. We would like to inform you about our return policy based on the chosen payment method.

    1. Online Bank Transfer and Credit Card Payments:

      • If you make a payment through online bank transfer or credit card, you are eligible for a 100% refund in the event of a return.

    2. Cash on Delivery (COD) Option:

      • If you opt for Cash on Delivery (COD), we offer an exchange policy rather than a refund. This means that if there are any issues with your purchase, we will be happy to exchange the item for you.

    Return Process:

    1. Contact our customer support team via email at delawrencepk@gmail.com or call us at 0335-9820820 to initiate the return process.
    2. Provide the necessary details, including your order number, the item(s) you wish to return, and the reason for the return.
    3. Our customer support team will guide you through the return process and provide you with any additional instructions or information required.

    Return Eligibility:

    • The product must be unused, undamaged, and in its original packaging.
    • Any accessories, tags, or labels that came with the product should also be included.

    Refund Process:

    • Once we receive the returned product and verify its eligibility, we will initiate the refund process.
    • The refund will be processed within 14 days after receiving the returned item(s).
    • The refund will be issued using the original payment method used during the purchase.

    Return Shipping:

    • In most cases, the customer is responsible for the return shipping costs.
    • We recommend using a trackable shipping method to ensure the safe return of the product.
    • If the return is due to a mistake on our part or a defective product, we will cover the return shipping costs.

    Contact Information: If you have any further questions or concerns regarding our return policy, please reach out to us: Email: delawrencepk@gmail.com Phone: 0335-9820820

    We are committed to providing a hassle-free return experience and ensuring your satisfaction with our products and services.