DELIVERY & RETURNS
Delivery
Pakistan Standard Delivery (2-3 working days)
FREE National wide delivery on all orders over Rs 2000 (Discount is automatically calculated at checkout)
- We aim to dispatch all orders within 48 hours, Monday-Friday (excluding public holidays). There may be a delay during busier periods, sale and promotional events.
- You will receive an email confirmation once your order has been dispatched.
Returns
If you are not completely satisfied with your order, we will happily issue a refund provided the following terms are met:
- Your order has been returned within 28 days (14 days for sale items) from the date of delivery
- All items must be unused, and in their original packaging
- Tags must be attached
- The returns form is completed and placed within your parcel
- If you are returning footwear, please ensure the additional outer packing is used around the box as the box is part of the product
The buyer is responsible for the return postage payment. Please email delawrencepk@gmail.com for our returns address. Please take your parcel to the nearest post office or arrange a collection with your preferred courier. We recommend using a tcs service. De-lawrence will not accept responsibility for any lost parcels where tracking has not been obtained.
We aim to process all returns within 48 hours of receiving your parcel and your refund may take 5-7 working days to show in your account. All discounts/offers will be taken into consideration when processing the refund.
All delivery charges are non-refundable.
If you have received a damaged/faulty product please contact our sales team at delawrencepk@gmail.com before arranging your return.
Exchanges
Unfortunately we do not offer exchanges. If you would like to exchange an item, please follow our returns procedure and order the size/product you require as normal through our website. Due to the current stock turnover we are unable to guarantee an item will be in stock to enable us to offer an exchange.