Collection: FAQ

DELIVERY

• When will my order be dispatch?

• We aim to dispatch all orders within 48 hours, Monday - Friday (excluding PK public holidays). There may be a delay during busier periods, sale and promotional events. 

  You will receive an email confirmation once your order has been dispatched. If you have not received confirmation within 48 hours of placing your order, please contact our sales team who will look into this for you.

• How much do you charge for delivery ?

• Leopard ,TCS (2-3 working days) 

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  All PK orders placed over Rs 2000/- will automatically receive free shipping.

   

ORDERING

• Can i change my order?
• Yes, provided that your order has not been dispatched and the product you require is in stock. Please contact us via email and a member of our sales team will be happy to assist. 

• How do i cancel my order?
• Please contact us via email and a member of the sales team will be happy to assist. If your order has been dispatched, please follow our returns policy once you have received your parcel. 

 

• What happens after i have placed an order?

• Once your order has been placed you will receive an email confirmation with a summary of your order details. If you do not receive confirmation, please contact us via email and a member of our sales team will look into this for you.

  You will also receive an email confirmation once your order has been dispatched. 

RETURNS

• What is your  return policy?

• our full returns policy can be found within our terms and conditions. Here is a summary: 

  - You may return your order to us within 7 days from the date of delivery. Sale items must be returned within 7 days from the date of delivery. 

  - The product you are returning must be in it's original condition, with all tags intact and the original packaging in situ. If you are returning shoes, please ensure the additional outer packaging is also included to protect the box as this is part of the product. 

  - Postage costs are non refundable and any offers/discounts will be taken into account when processing the refund. 

  - The customer is responsible for the return postage payment. 

• How do i Arrange a Return ?
• Please complete the returns form enclosed within your parcel, ensuring all information is completed as this could delay the refund process, and place this within your return. Contact our sales team at
• delawrence@gmail.com to inform us of your return and we will send you our returns address. The customer is responsible for the return postage payment and we recommend using a trackable service. delawrence will not accept responsibility for any parcels lost which do not obtain tracking information

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• I Have't Revived my Refund ?
• We aim to process all refunds within 48 hours and these will show in your account within 5-7 working days. If you haven't received your refund within 14 working days from the date of posting your return, please contact us at delawrencepk@gmail.com and a member of the sales team will look into this for you. 

 

• Can i Exchange a Product?
• Unfortunately we do not offer exchanges. If you would like to exchange an item, please follow our returns procedure and order the size/product your require as normal through our website. Due to the current stock turnover we are unable to guarantee an item will be in stock to enable us to offer an exchange.